Privacy Policy

Privacy Policy – Padmam Nursery

Effective Date: 2 November 2026

At Padmam Nursery, operated by Padmam Nursery Private Limited, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, place an order, communicate with our team or use our services.

By accessing or using www.padmamnursery.com, you agree to the practices described in this Privacy Policy.

1. About Us

Padmam Nursery Private Limited operates the website www.padmamnursery.com, an online platform offering flowering, fruit, vegetable, medicinal, herbal, indoor, aquatic and other gardening plants and related products.

For any privacy-related questions, you can contact us using the details provided at the end of this policy.

2. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect the following information.

A. Personal Information

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping and delivery address

  • City, state, PIN/postal code and country

B. Order and Transaction Information

  • Products purchased

  • Order details and order history

  • Payment transaction references

  • Billing and shipping details

  • Refund or transaction status, where applicable

We do not intend to collect or store your complete debit card, credit card or banking credentials. Payments are processed through third-party payment service providers.

C. Technical Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage and browsing activity

  • Referring website

  • Cookies and similar tracking technologies

D. Communication Information

When you contact us through email, telephone, WhatsApp or other communication channels, we may collect your contact details and the information you share with us.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To process and fulfil customer orders.

  • To arrange shipping and delivery of plants and products.

  • To process online payments.

  • To send order confirmations and shipping updates.

  • To provide customer support and respond to enquiries.

  • To communicate important information about orders and services.

  • To improve our website, products and shopping experience.

  • To understand customer preferences and improve our product offerings.

  • To send promotional offers, product updates and marketing communications where permitted.

  • To prevent fraudulent transactions and unauthorised activities.

  • To comply with applicable legal, tax, accounting and regulatory requirements.

4. Payment Information

Padmam Nursery uses third-party payment gateways and payment service providers to process online transactions.

When you make a payment:

  • Your payment information may be processed securely by the applicable payment service provider.

  • We may receive transaction references, payment status and related information necessary to confirm your order.

  • We do not intend to store complete card numbers, CVV details, passwords or banking login credentials on our website servers.

Payment processing is subject to the respective payment provider's privacy policy and terms.

5. Sharing of Personal Information

We do not sell customers' personal information as a business practice.

However, we may share necessary information with trusted third parties to operate our business and fulfil customer orders.

These may include:

A. Shipping and Logistics Partners

We share customer names, contact numbers and delivery addresses with courier companies and logistics partners to deliver orders.

B. Payment Service Providers

Necessary transaction information may be shared with payment gateways to process and verify payments.

C. Website and Technology Service Providers

We may use hosting providers, website platforms, analytics services and technical service providers to maintain and improve our website.

D. Marketing and Advertising Platforms

Where applicable and permitted, certain information may be used by advertising and analytics platforms to measure campaign performance and improve marketing activities.

E. Legal and Regulatory Authorities

We may disclose information when required by applicable law, court orders, government authorities or regulatory requirements.

Third-party service providers may process information in accordance with their own privacy policies and applicable contractual obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember items in your shopping cart.

  • Maintain website functionality.

  • Understand website traffic and visitor behaviour.

  • Analyse website performance.

  • Improve customer experience.

  • Support relevant advertising and marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality and shopping features.

7. WhatsApp and Customer Communication

Padmam Nursery may use WhatsApp, email, SMS and telephone communication to interact with customers.

Your contact information may be used for:

  • Order confirmations.

  • Shipping and delivery updates.

  • Customer support.

  • Product-related enquiries.

  • Important service notifications.

  • Promotional messages where permitted.

Our official WhatsApp contact number is:

+91 9361030846

You may request to stop receiving promotional communications. Essential transactional and service-related communications may still be sent when necessary to fulfil your orders or meet legal obligations.

WhatsApp communications are also subject to WhatsApp's own privacy practices.

8. International Customers and Cross-Border Data Transfers

Padmam Nursery accepts eligible international orders from customers in different countries.

To process and deliver international orders, certain personal information may be shared with:

  • International courier and logistics partners.

  • Customs authorities.

  • Import and export service providers.

  • Payment processing partners.

  • Other service providers involved in fulfilling international orders.

Your information may therefore be processed or transferred outside your country of residence, subject to applicable data protection laws and requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.

These measures may include:

  • Secure website connections.

  • Access controls.

  • Restricted access to customer information.

  • Use of trusted third-party service providers.

  • Appropriate operational and security practices.

However, no method of internet transmission or electronic storage can guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfil customer orders.

  • Maintain transaction and business records.

  • Provide customer support.

  • Resolve disputes.

  • Meet tax, accounting and legal obligations.

  • Prevent fraud and protect our business interests.

When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal data is being processed.

  • Raise concerns or submit privacy-related complaints.

Certain information may need to be retained to fulfil legal, tax, accounting or regulatory obligations.

To exercise your privacy rights, please contact us using the details provided below.

12. Children's Privacy

Our website and services are intended for general customers and are not specifically designed to collect personal information from children.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable legal requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, social media platforms and other external services.

Padmam Nursery does not control the privacy practices, content or security of these third-party websites.

Customers are encouraged to review the privacy policies of third-party platforms before sharing personal information with them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology, services or applicable legal requirements.

Any updates will be published on this page along with the revised effective date.

We encourage customers to review this page periodically.

15. Contact Us – Privacy Enquiries

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Padmam Nursery Private Limited

Website: https://www.padmamnursery.com

Email: padmamnurserysales@gmail.com

WhatsApp: +91 9361030846

Address: Ground Floor, Unit 2, Vaiyavoor Main Road, Kanchipuram, Tamil Nadu – 631501, India.

Padmam Nursery – Planting Globally, Growing from India.

We value your trust and are committed to handling your personal information responsibly.